HI FOODY

Shipping & Delivery Policy

Last updated: November 2025

Introduction

Hifoody's shipping policy includes various fees and charges to ensure efficient and timely delivery of your food orders. Our pricing structure is designed to be transparent and fair, taking into account factors such as distance, demand, and delivery partner availability.

Delivery Charges

The total delivery cost for your order may include several components:

  • Regular delivery charges (varies per order)
  • Long distance service fee (for orders over 3 km)
  • Delivery surge (dynamic pricing based on demand and other factors)

All delivery charges are clearly displayed before you confirm your order, so you know exactly what you're paying for.

Long Distance Service Fee

A long distance service fee applies to orders from restaurants located further away from your delivery location.

How It Works

  • For orders over 3 km, a long distance fee is charged regardless of the exact distance
  • The fee is calculated based on the order's distance and value
  • This fee is communicated to restaurants but is ultimately passed on to customers as part of the delivery cost

The long distance fee helps ensure that delivery partners are fairly compensated for covering greater distances, which encourages them to accept orders from restaurants farther away.

Delivery Surge

Delivery surge is a dynamic charge that varies based on real-time conditions. This helps ensure delivery partner availability during high-demand periods.

Factors Affecting Delivery Surge

Distance

The distance that needs to be covered by the delivery partner from the restaurant to your location.

Time

The time of day, including peak hours such as lunch time (12 PM - 2 PM) and dinner time (7 PM - 10 PM), when demand for delivery services is typically higher.

Demand

Real-time analysis of demand for delivery services in your area. Higher demand can result in increased delivery charges.

Other Factors

Additional factors that may affect delivery surge include:

  • Traffic conditions
  • Weather conditions
  • Delivery partner availability
  • Special events or holidays

Cost Impact

The combination of regular delivery charges, long distance fees, and delivery surge can increase the total cost of your order. We strive to keep these fees as reasonable as possible while ensuring:

  • Fair compensation for delivery partners
  • Reliable and timely delivery service
  • Availability of delivery partners during all hours
  • Coverage of orders from restaurants at various distances

Transparency

All fees and charges are clearly displayed in your cart before you place an order. You can review:

  • Item total
  • Delivery charges
  • Long distance fee (if applicable)
  • Delivery surge (if applicable)
  • Taxes and other charges
  • Grand total

This ensures you have complete visibility into your order cost before confirming your purchase.

Delivery Time

Estimated delivery times are provided at checkout and are approximate. Actual delivery times may vary based on:

  • Restaurant preparation time
  • Distance to your location
  • Traffic conditions
  • Weather conditions
  • Delivery partner availability

You can track your order in real-time through the Hifoody app once it has been dispatched.

Contact Us

If you have any questions about our shipping and delivery policy or the charges applied to your order, please contact us: