Refund & Cancellation Policy

1. Introduction

At HI FOODY, we are committed to providing you with the best food ordering and delivery experience. Please note that HI FOODY does not have a unique, universal return or refund policy for all customer orders, as policies vary by service and are subject to change.

Generally, refunds can be requested through the app by contacting customer support after delivery, and the process depends on the specific issue and the restaurant partner's decision.

2. General Process for Requesting Refunds

If you encounter any issues with your order, please follow these steps:

2.1 Contact Support

After receiving your order, you can file a complaint or request a refund through the HI FOODY app using the “Food Delivered” option. You can also contact our customer support team directly.

2.2 Complaint Resolution

Depending on the specific situation, the restaurant partner may accept or reject the refund request. Each case is evaluated individually based on the nature of the issue and evidence provided.

2.3 Refund Processing Timeline

Once your refund request has been approved:

• Processing Time: Your refund will be processed within 48 hours of approval
• Credit Timeline: The refund amount will be credited to your original payment method within 3 to 4 business days after processing

Please note that the actual credit time may vary depending on your bank or payment provider's processing timeline. If you don't receive your refund within the specified timeframe, please contact our customer support team.

3. Cancellation Policy

After placing an order, you can cancel it only within a very short period of time. Once the restaurant begins preparing your order or it has been dispatched, cancellation may not be possible.

The availability of cancellation depends on the current status of your order. Please check your order status in the app to see if cancellation is still available.

4. Special Services and Non-Refundable Items

In some cases, such as dining experience tickets or special services, the amenity fee may be non-refundable. Please check the specific terms and conditions for each service at the time of booking.

Some policies on the platform have been suspended or are still under discussion. We recommend checking the latest policy details in the app before placing your order.

5. Policy Variations

Please note that refund and cancellation policies may vary depending on:

• The type of service (food delivery, dining tickets, etc.)
• Specific restaurant partner policies
• Special offers or promotional orders
• Regional or local regulations

We recommend reviewing the specific terms and conditions for each service before placing your order.

6. Contact Information

For refund requests, cancellations, or any queries related to this policy, please reach out to us:

7. Policy Updates

HI FOODY reserves the right to modify this Refund & Cancellation Policy at any time. Any changes will be effective immediately upon posting on our website and app. We encourage you to review this policy periodically to stay informed about our refund and cancellation terms.

Your continued use of the HI FOODY platform after any modifications to this policy constitutes your acceptance of the updated terms.

8. Important Notes

Please keep in mind the following important points:

• Refund decisions are made on a case-by-case basis
• Restaurant partners have the final say in accepting or rejecting refund requests
• Providing clear evidence (photos, order details) helps expedite the refund process
• Policies are subject to change without prior notice
• Always check the latest policy in the app before placing orders

For any questions or concerns about this policy, please contact our customer support team. For disputes, please refer to the dispute resolution clause in our Terms & Conditions.